Every country seems to have a different set of rules regarding tipping. Australia's is the simplest. No tipping. From a consumer's standpoint it may sound like a better deal, but in reality there's no difference. The sum is still the same. If there's no tipping, then the service is built into the price. It doesn't matter to me either way as long as I know what the custom is.
The pro-tipping argument says you get better service when the service provider's compensation is based on your satisfaction. But I have 3 counter arguments:
1. Service wasn't any worse in Australia.
2. Every other industry in the world is able to hire people that are polite and helpful in spite of not receiving tips.
3. The expectation of a tip negates a reward for good service. That is, mediocre service will still get a tip that's not much lower than great service. Only a figure skating judge is going to keep track of the two tenths deductions.
My claim so far is that tipping is a wash. It affects neither the level of service, nor the total price. But there are additional advantages to a no tipping culture, mainly that it's a simpler transaction. This is the price. You pay it. The receiver doesn't judge whether the customer is generous or cheap. The payer doesn't sweat the math figuring out how much to add or how much of the change to leave. Australians are very quick to give exact change. If the drink was 5 dollars, and I pay with a 10, I get a 5 back, not five 1's. The same goes for taxi drivers. If it adds up to 9.80, before I can say keep the change, there's a 20 cent piece in my hand.
Labels: australia